Thank you for supporting my artwork! Every piece is packaged with care to ensure it arrives safely at your home. Below you will find details regarding processing, shipping, and frequently asked questions.
| Destination Region | Recommended Courier | Small Painting (~1 kg) (e.g., 20×30 cm rolled/framed) |
Medium Painting (~3 kg) (e.g., 40×50 cm) |
Large Painting (~5–10 kg) (e.g., 60×90 cm) |
Estimated Transit Time |
|---|---|---|---|---|---|
| Domestic (Peninsular & East MY) | Pos Laju / J&T | MYR 10 – MYR 25 | MYR 25 – MYR 60 | MYR 60 – MYR 150 | 2 – 5 working days |
| Southeast Asia (Singapore, TH, ID, VN) | Pos Malaysia EMS / Aramex | MYR 60 – MYR 110 | MYR 120 – MYR 220 | MYR 250 – MYR 450 | 4 – 8 working days |
| Asia-Pacific (China, JP, KR, AU, NZ) | Pos Malaysia EMS / FedEx | MYR 90 – MYR 160 | MYR 180 – MYR 350 | MYR 400 – MYR 800 | 6 – 12 working days |
| North America (USA & Canada) | Pos Malaysia EMS / DHL | MYR 120 – MYR 220 | MYR 250 – MYR 500 | MYR 600 – MYR 1,200+ | 7 – 14 working days |
| Europe & UK | Pos Malaysia EMS / DHL | MYR 130 – MYR 240 | MYR 280 – MYR 550 | MYR 650 – MYR 1,300+ | 8 – 15 working days |
1. Shipping Policy
Processing & Handling Times
Original Paintings: Please allow [3 to 5 business days] for processing, careful packaging, and dispatch. Fine oil paintings require custom boxing or tubing to ensure safe transit.
Commissions & Custom Requests: Specific turnaround times will be discussed and agreed upon during the inquiry phase.
Shipping Destinations & Delivery Estimates
Domestic Shipping (Malaysia): Delivered via standard courier service within [2 to 7 business days] after dispatch.
International Shipping: Delivered via international express or registered postal service within [7 to 20 business days], depending on your location and local customs clearance.
Shipping Rates & Taxes
Shipping Rates: Calculated at checkout or provided during inquiry based on the artwork size, weight, and destination country.
Customs, Duties & Import Taxes: International shipments may be subject to import duties, taxes, or clearance fees imposed by your country's customs authority. These charges are the buyer's responsibility.
Tracking & Packaging
All shipments include tracking numbers sent via email once your order is dispatched.
Works on stretched canvas or panel are packed with protective corner guards, moisture barriers, and heavy-duty bubble wrap inside sturdy cardboard boxes. Larger unstretched canvases may be safely rolled in reinforced tubes.
Local Delivery (KL & Selangor): Personal hand-delivery by the artist for all artwork sizes (delivered fully stretched).
Domestic Delivery (Other States in Malaysia): Shipped via standard trackable courier service.
To guarantee safe arrival and optimize shipping costs for international collectors:
- Up to 2 × 2 ft: Can be delivered fully stretched or rolled, based on your preference.
- Larger than 2 × 2 ft: Safely unstretched and dispatched rolled inside a protective PVC tube. This minimizes risk during long-distance transit while providing more economical shipping rates.
2. Frequently Asked Questions (FAQ)
Purchasing & Payment
Q: What payment methods do you accept? We accept payments via PayPal, Credit/Debit Card (via Stripe), and FPX Online Banking (for Malaysia Collectors).
Q: Do you accept commissions or custom orders? Yes! I occasionally take on custom figurative and floral paintings. Please reach out via the Inquiry Form on the Shop page or email me directly with your ideas, canvas dimensions, and deadline.
Artwork & Care Instruction
Q: Does the painting come framed or ready to hang?
Stretched Canvas / Panel: Comes ready to hang with finished edges unless noted otherwise in the listing description.
Framing: Paintings are sold unframed to keep shipping costs safe and reasonable, allowing you to choose a frame that matches your personal interior design.
Q: How do I care for an original oil painting?
Hang the painting away from direct sunlight, extreme humidity, or high heat sources.
Dust gently using a soft, dry lint-free cloth or a feather duster. Never use liquid cleaners or water on the surface.
Returns, Damages & Lost Items
Q: What if my artwork arrives damaged? In the rare event that your painting arrives damaged during transit:
Please take clear photographs of the outer packaging and the damaged artwork immediately.
Contact me within [48 hours] of delivery with your photos, videos and order details so we can resolve the issue.
If the painting got damaged or is lost in transit, you are fully covered: I will either arranged return shipping at my cost and issue a full return once the painting is safely returned and inspected, or provide a full refund in the case of confirmed loss.
Have More Questions?
If you have any questions regarding a specific painting or custom inquiry, feel free to use the contact form on my website or email me directly soralim.art@gmail.com
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