Thank you for supporting my artwork! Every piece is packaged with care to ensure it arrives safely at your home. Below you will find details regarding processing, shipping, and frequently asked questions.
1. Shipping Policy
Processing & Handling Times
Original Paintings: Please allow [3 to 5 business days] for processing, careful packaging, and dispatch. Fine oil paintings require custom boxing or tubing to ensure safe transit.
Commissions & Custom Requests: Specific turnaround times will be discussed and agreed upon during the inquiry phase.
Shipping Destinations & Delivery Estimates
Domestic Shipping (Malaysia): Delivered via standard courier service within [2 to 7 business days] after dispatch.
International Shipping: Delivered via international express or registered postal service within [7 to 20 business days], depending on your location and local customs clearance.
Shipping Rates & Taxes
Shipping Rates: Calculated at checkout or provided during inquiry based on the artwork size, weight, and destination country.
Customs, Duties & Import Taxes: International shipments may be subject to import duties, taxes, or clearance fees imposed by your country's customs authority. These charges are the buyer's responsibility.
Tracking & Packaging
All shipments include tracking numbers sent via email once your order is dispatched.
Works on stretched canvas or panel are packed with protective corner guards, moisture barriers, and heavy-duty bubble wrap inside sturdy cardboard boxes. Larger unstretched canvases may be safely rolled in reinforced tubes.
Local Delivery (KL & Selangor): Personal hand-delivery by the artist for all artwork sizes (delivered fully stretched).
Domestic Delivery (Other States in Malaysia): Shipped via standard trackable courier service.
To guarantee safe arrival and optimize shipping costs for international collectors:
- Up to 2 × 2 ft: Can be delivered fully stretched or rolled, based on your preference.
- Larger than 2 × 2 ft: Safely unstretched and dispatched rolled inside a protective PVC tube. This minimizes risk during long-distance transit while providing more economical shipping rates.
- Up to 2 × 2 ft: Can be delivered fully stretched or rolled, based on your preference.
- Larger than 2 × 2 ft: Safely unstretched and dispatched rolled inside a protective PVC tube. This minimizes risk during long-distance transit while providing more economical shipping rates.
2. Frequently Asked Questions (FAQ)
- Up to 2 × 2 ft: Can be delivered fully stretched or rolled, based on your preference.
- Larger than 2 × 2 ft: Safely unstretched and dispatched rolled inside a protective PVC tube. This minimizes risk during long-distance transit while providing more economical shipping rates.
Purchasing & Payment
Q: What payment methods do you accept? We accept payments via PayPal, Credit/Debit Card (via Stripe), and FPX Online Banking (for Malaysia Collectors).
Q: Do you accept commissions or custom orders? Yes! I occasionally take on custom figurative and floral paintings. Please reach out via the Inquiry Form on the Shop page or email me directly with your ideas, canvas dimensions, and deadline.
Artwork & Care Instruction
Q: Does the painting come framed or ready to hang?
Stretched Canvas / Panel: Comes ready to hang with finished edges unless noted otherwise in the listing description.
Framing: Paintings are sold unframed to keep shipping costs safe and reasonable, allowing you to choose a frame that matches your personal interior design.
Q: How do I care for an original oil painting?
Hang the painting away from direct sunlight, extreme humidity, or high heat sources.
Dust gently using a soft, dry lint-free cloth or a feather duster. Never use liquid cleaners or water on the surface.
Returns, Damages & Lost Items
Q: What if my artwork arrives damaged? In the rare event that your package arrives damaged during transit:
Please take clear photographs of the outer packaging and the damaged artwork immediately.
Contact me within [48 hours] of delivery with your photos and order details so we can resolve the issue or file a carrier claim.
Q: Do you accept returns or exchanges? Due to the delicate nature of original artworks, all sales are generally final. However, if you have any concerns regarding your purchase, please reach out directly.
Have More Questions?
If you have any questions regarding a specific painting or custom inquiry, feel free to use the contact form on my website or email me directly soralim.art@gmail.com
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